Dear Value guest,Thank you for taking the time to share your feedback. We are glad that our room and our service meet your expectations. We sorry regarding no slipper in your room. The slippers is available upon request. We are continuously working on improvements to ensure a comfortable stay for all our guests.Your comments are valuable to us, and we’ll take them into consideration as we explore ways to improve guest convenience in the future.Sincerely yours,Pheeraphat PhatraprasitGuest Service Manager
Dear Value Guest,We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna.Thank you very much for taking time to share your feedback with us. Please accept our sincere apology regarding your unpleasant experience at check-in and the way your request was handled. This is certainly not the level of service we strive to provide. We take all comments regarding discrimination and service attitude very seriously, and we will review this matter with the team to ensure such situations do not happen again.Thank you again for sharing your experience.Sincerely yours,Pheeraphat PhatraprasitGuest Service Manager
Dear Shanshanlaichichi,Thank you for sharing your detailed feedback with us. We sincerely apologize that the standard room you stayed in did not meet your expectations and that you experienced issues with the furnishings and bathroom fixtures. Your observations regarding the room condition are valuable, and we have shared them with our team to prioritize maintenance and improvements.We are glad that you found our superior rooms previously satisfactory and that the nearby amenities were convenient for your needs. We truly regret that this stay was disappointing and hope that you might give us another opportunity in the future to provide a stay that meets the high standards you experienced previously.Sincerely,Narueporn LFront Office Manager
Dear philipyu2010,Thank you for taking the time to share your experience with us. We truly appreciate your honest feedback, as it helps us identify areas where we can improve.We’re glad to hear that our location served you well during your layover and that you found the stay acceptable for your needs. However, we’re sorry to learn that the room amenities, such as the lack of convenient power outlets and aging facilities, did not meet your expectations. Your comments regarding the shower fixtures and in-room conveniences have been noted and shared with our management and maintenance teams for review.We understand how important comfort and functionality are, even for a short stay, and we are committed to enhancing the guest experience. Thank you again for your feedback, and we hope to have the opportunity to welcome you back with an improved experience in the future.Sincerely,Narueporn Front Office Manager