Dear value guest,Thank you for taking the time to share your detailed feedback. We sincerely apologize that your experience did not meet the standards you expected, especially considering the reputation of the Novotel brand.We are very concerned to hear about the cleanliness and maintenance issues you described, including dust, stains, insects, and the condition of the bathroom facilities. This is not acceptable, and we deeply regret the discomfort it caused during your stay.We also apologize for the confusion regarding the connecting door lock and the inconsistent information provided by our front desk. Guest safety and trust are our top priorities, and we understand how important this is.Please be assured that your comments have been shared with our housekeeping, engineering, and management teams for immediate review and corrective action. We are committed to improving our maintenance standards and ensuring better communication from our staff.We appreciate your feedback and hope you will allow us another opportunity to provide a much better experience in the future.Sincerely yours,Pheeraphat PhatraprasitGuest Service Manager
Dear value guest,Thank you for sharing your feedback with us. We are pleased to know that you enjoyed the cleanliness of our hotel, found our pricing reasonable, and appreciated the breakfast selection. Your positive comments are truly encouraging to our team. We appreciate your support and look forward to welcoming you again in the future.Sincerely yours,Pheeraphat PhatraprasitGuest Service Manager
Dear value guest,Thank you very much for your kind review. We’re delighted to hear that you enjoyed our friendly staff, clean and comfortable room, and the wide variety of breakfast options. Your positive feedback truly means a lot to our team. We hope to have the pleasure of welcoming you back again soon.Sincerely yours,Pheeraphat PhatraprasitGuest Service Manager
Dear value guest,Thank you for your feedback. We’re pleased to know you were satisfied with the room cleanliness and breakfast selection. We appreciate your stay and look forward to welcoming you again.Sincerely yours,Pheeraphat PhatraprasitGuest Service Manager
Dear Guest,Thank you for sharing your feedback regarding your recent stay. We take security very seriously and appreciate your concerns about the room not being locked. Your comments will be noted as we continuously strive to enhance our guests' experiences.Sincerely,Narueporn LunbuddaFront Office Manager
Dear Sherrrrry,Thank you for sharing your valuable feedback. We greatly appreciate your comments and will take into consideration the cleanliness and soundproofing issues you mentioned. We will also continue to strive to improve our guests' overall experience during their stay.Sincerely,Narueporn L.Front Office Manager
Dear value guest,Thank you so much for your wonderful review. We’re delighted to hear that you loved your spacious and clean room, and that you found our hotel to be a peaceful place for relaxation and healing. Your kind words truly mean a lot to us. We look forward to welcoming you back very soon.Sincerely yours,Pheeraphat PhatraprasitGuest Service Manager
Dear Ycchu,Thank you for your kind feedback and for highlighting our convenient location near the MRT Yellow Line as well as our friendly staff.We appreciate your comments regarding the amenities. As an established property, some of our facilities may feel a bit dated, but please know we are committed to maintaining and improving them to enhance our guests’ comfort.We hope to welcome you back soon for an even better experience.Sincerely yours,Pheeraphat PhatraprasitGuest Service Manager
Dear Mr. Jang,We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna.Thank you for your feedback. We do not have shops or convenient store located inside our hotel, however, there are 7-11 and a convenient store near by about 5-10 minutes walk. I will share your comments with our team. I am sure that this feedback will help encourage all of our staff as we strive to continuously improve the quality of our services. Looking forward to welcome you back to Novotel Bangkok Bangna very soon.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely yours,Pheeraphat PhatraprasitGuest Service Manager