Dear Guest,Thank you so much for sharing your experience.We’re really happy to hear that you and your daughter had a wonderful time—especially with the Kid’s Club, pool, and the beachfront location. It sounds like you made the most of everything the resort has to offer for both grown-ups and little ones.We’re sorry, though, to hear about the issue with ants in the room. Your feedback is truly appreciated, and we’ll make sure our team looks into it so we can improve the experience for future guests.Hope we’ll get to welcome you and your family back again soon for an even better stay.Warm regards,Taychita M. (Chita)Customer Relations Manager
Dear Guest,Thank you so much for sharing your experience! We’re absolutely delighted to hear that you and your kids had such a great time—especially enjoying the water park. Knowing that the little ones had fun makes us smile just as much.We hope to welcome your family back again soon for more unforgettable moments.Warm regards,Taychita M. (Chita)Customer Relations Manager
Dear Ольга,Thank you so much for your honest and thoughtful feedback.I'm really glad to hear that you and your son enjoyed the aqua zone, activities, and warm service from our team—it’s great to know the fun and atmosphere stood out!I’m truly sorry, though, for the inconveniences you experienced with the room condition, humidity, linen, and the checkout mix-up.This isn’t the experience we aim to provide, and I’ll make sure your comments are shared with the relevant teams so we can address these issues and improve for future visits.It means a lot that you’re still open to returning despite the setbacks—next time, we’d love to welcome you with a room that’s a perfect fit for your family. Looking forward to seeing you both again soon!Warm regards,Taychita M. (Chita)Customer Relations Manager
Dear Irina,Thank you so much for this lovely and detailed review. We’re delighted to hear that everything from the check-in experience to the breakfast, family-friendly activities, and room amenities helped make your stay a memorable one. The little details you noticed—like the robes, slippers, and fish feeding during breakfast—truly bring a smile to our faces.We're sorry to hear about the hair dryer issue, but we appreciate your understanding. We’ve noted it down to ensure it’s checked for future guests.So glad you also had the chance to explore the nearby street—it’s such a charming spot for a local experience. We hope to welcome you back again soon for another relaxing and enjoyable stay.Warm regards,Taychita M. (Chita)Customer Relations Manager
Dear Guest,Thank you for your feedback.We’re glad to hear that you found our swimming pools convenient and enjoyable for kids. Creating a fun and relaxing environment for families is something we truly value!We appreciate your honest thoughts about the food as well. Your feedback helps us improve, and we always strive to offer the best possible experience for all our guests.We hope to welcome you back in the future for another enjoyable stay.Warm regards, Taychita M. (Chita)Customer Relations Manager
Dear Guest,That's wonderful to hear.We can't wait to welcome you back and make your next visit even more enjoyable.Till then take good care.Warm regards, Taychita M. (Chita)Customer Relations Manager
Dear Guest,Thank you for your kind words! We're thrilled to hear that you enjoyed our facilities and found our staff to be welcoming and attentive.Your feedback inspires us to continue delivering the best experiences for our guests.We look forward to hosting you again in the future.Warm regards, Taychita M. (Chita)Customer Relations Manager
Dear Guest,Thank you for your wonderful feedback!We're delighted to hear that you found our resort very clean and beautiful.It's fantastic to know that you enjoyed the restaurant by the beach.Your positive comments are greatly appreciated, and we look forward to welcoming you back for another fantastic stay!Warm regards, Taychita Mukachanan (Chita)Customer Relations Manager