Good Afternoon Valued Guest,Thank you for your continued support of the Salil brand and for taking the time to share your experience with us. We’re genuinely sorry to hear that your recent stay at La Petite Salil Sukhumvit 11 did not meet your expectations, especially compared to your previous stays at our sister properties.Your feedback about the room condition, window functionality, noise level, and missing amenities such as face towels is very important to us. We sincerely apologize for the inconvenience these issues caused and have shared your comments with our maintenance and housekeeping teams for immediate attention.We also regret that our semi-buffet breakfast did not meet your taste preferences. While we offer Mexican-inspired main dishes with a selection of sides, we understand the importance of variety and are actively reviewing guest feedback to further improve our offerings.Thank you again for recognizing the kindness of our staff. We hope to have an opportunity in the future to welcome you back with a refreshed experience that better reflects your expectations.All the best,La Petite Toto, Operations Manager.
Good Afternoon Abi123,Thank you so much for your kind words! We’re delighted you enjoyed the clean and cozy room, the effective air conditioning, and our charming vintage European-style design.We’re so happy to hear you plan to book with us again, we can’t wait to welcome you back for another wonderful stay!All the best,Kris AneksonOperations Manager
Good Afternoon Suat Ling,Thank you for your kind and detailed feedback! We're so pleased to hear you enjoyed the peaceful comfort of your room despite our vibrant Soi 11 location, and that the French-inspired design made a great impression.We’re sorry to hear about the toiletries—our amenities are available upon request at any time, and we’ll make sure to communicate that more clearly going forward.We truly appreciate your comments and hope to welcome you back again soon!All the best,Kris AneksonOperations Manager
Good Afternoon Valued Guest,Thank you for your kind words and for highlighting our excellent location and cleanliness. We’re glad you had an overall excellent stay!We appreciate your feedback about the soundproofing and understand that being in a lively area can affect light sleepers. We’re happy to provide ear plugs to help ensure a more comfortable night’s rest.We hope to welcome you back again soon for another great experience!All the best,Kris AneksonOperations Manager
Good Afternoon Valued Guest,Thank you for sharing your detailed feedback. We’re glad to hear that the room location helped reduce noise and that you appreciated being close to Nana BTS and local spots like Hillary Bar.Regarding the window, for your safety, our hotel does not allow windows to be opened. We apologize if this caused any inconvenience. We also appreciate your comments about the towels and breakfast options and will continue working on improving these areas.We understand the challenge with the small hotel frontage making it hard for drivers to find us and will work on clearer directions to assist in the future. We’re sorry to hear the live band wasn’t to your liking this time and hope next time will be better.Thank you again for staying with us, and we hope to welcome you back soon for an even better experience.All the best,Kris AneksonOperations Manager
Dear Valued Guest,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our prime location in the heart of Bangkok, with easy access to numerous restaurants, bars, and attractions. It's also great to know that our staff's friendly and helpful service made your stay memorable.We look forward to welcoming you back on your next visit to Bangkok!All the best,La Petite Toto, Operations Manager