客户评价
由实住客人提供的真实点评
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Da dimenticare. Camere vecchie, sporche, personale poco attento e attivo, ristonte discreto ma servizio lungo, avevano finito le birre e non eravamo in tanti in sala. Non funzionava più la key card per entrare in camera e hanno dovuto smontare la serratura! Carenza di carta igienica in camera, niente asciugapelli neanche dopo averlo richiesto.
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We arrived at this beautiful old building with great expectations. Unfortunately that was the end of it. Check in was a disaster, the key app never did work, they tried to distract us with spa appointments immediately but that too got mixed up. The water was not working in the spa.Hot water was spotty and varied from room to room. The rooms are very nice but the basics were missing.. soaps, toilet paper etc randomly missing. Meals took forever but were delicious but not everything was available. Housekeeping never got done, no replenishment of supplies. The staff were undertrained and seemed lost. This place could be amazing the right management.
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Esperienza deludente e molto al di sotto delle aspettative. La struttura è in stile coloniale, una casa di epoca immersa nel verde con grande fascino, ma appunto… stanza e bagno ampi ma terribilmente “datati”, dotazioni di base (bevande o per il bagno) ai minimi termini, livello di umidità altissimo e odore di muffa ovunque. Pulizia cosi cosi. Abbiamo trascorso l’ultimo dell’anno e il buffet lasciava a desiderare, ma lo spettacolo è stato piacevole. Credo che definirlo albergo di lusso sia veramente eccessivo e fuorviante e che invece necessiterebbe di un’ampia rinfrescata, ma d’altronde le alternative a Thanjavur non sono poi molte.
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Traditional rooms. Clean rooms. No special amenities but the bathroom does its job. I liked the eveni bc Veena recital. I had traditional food and was good. Restaurant Staff is primarily non localite but they were eager to help with our selection for local food.
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Great location and nice property but poorly managed. Non functioning shower and dining is pretty sketchy even though the dining hall is quite well decorated.
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Had a very bad experience at Svatma. The restaurant manager is very rude. They have the same menu of buffet every morning, owing to the fact they make food in bulk and serve it on all days of the week. Although the hotel is completely veg, but the resturant would ensure that you eat flies and insects in the food, for obvious reasons that they serve the same food for all days. No bathroom slippers, no basic toiletries. They lack the basic courtesy of apologizing for their sheer unprofessional attitude. Attaching the photographs for the reference of travelers
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Zimmer ohne Tageslicht und ein Restaurant mit einer fiktiven Speisekarte. Das heisst die meisten Speisen gibt es nicht.
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La primera impresión es Wow. Una decoracion excelente, una ambientación y puesta en escena fantástica. Pero es casi lo único bueno. Llegamos y no funcionaba wifi. Tampoco la TV en el cuarto. Después de 4 horas solucionaron lo primero. Y después de dos intentos lo segundo. También tuvimos problemas con la caja fuerte. El minibar vacío. Solo disponible té y café en la habitación. No teníamos ni batas ni pantuflas. Amenities escasas, faltaba acondicionador para el pelo y el único jabon era de muy mala calidad. Estuvimos dos noches hospedados y nunca limpiaron el cuarto. Tampoco ofrecieron toallas limpias. O reponer el agua mineral de cortesía. Muy deficiente todo. Una pena porque la infraestructura es muy buena.
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Service was poor. They were terribly under-staffed. Very poor housekeeping. Pity that despite the gorgeous heritage property that it is, it falls back heavily due to their indifferent staff and poor housekeeping services. The sheets were stained, bathrooms sticky. Towels smelly. Phone calls to the reception never answered. Card machine did not work at check-out. Restaurant staff sweaty and haggard. 90% on the restaurant menu wasn’t available. Spa and gym were non- operational.
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Svatma is a very likeable high end property. The decor is done tastefully and reflects the traditions and history of Thanjavur. Food in the restaurant was quite good as well. When we called to book, they took down details, called back to confirm, asked about our guide requirements and actually connected with the guide, whom we engaged. However they had not registered our booking and were surprised to see us! They did not have the suite that we had booked but put us in a normal room with a queen bed. They very severely and curtly told us, "We don't have the concept of an extra bed." This meant that I had to sleep sitting on a chair, since our child is not 2, but 11. One of the worst nights I have spent in a resort and that after paying so much.
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Svatma - 豪华遗产度假村预订电话：+8620-86009099
（电话忙线或无人接听时，请在线预订！）
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其他咨询：+91-4362-273222 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
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会议室在线预订
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Svatma - 豪华遗产度假村地址：泰米尔纳德邦 · 坦賈武爾 · · No. 4/1116, Blake Hr Sec School Road, 613001 坦贾武尔, 泰米尔纳德邦, 印度
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