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特内里费伊索拉宫殿盛美利亚酒店盛仕红阁

Red Level at Gran Melia Palacio de Isora

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Guest（Other） 2025-12-01
Moved from ordinary level to Red as so noisy with no sun in room even though told that balcony would have sun. Food diabolical suitable for 2 star hotel with very very poor booking system . had lunch in exclusive RED are restaurant and the worst hamburger ever had in 50 years like a live of tasteless leather. I could go on and on about the terrible food . Fabulous gardens and position and RED reception staff excellent
Guest（其他） 2025-12-01
Quisiera agradecer a todo el personal tanto de sala como en los bares por sus servicios tan agradables en especial Aurelia, beatriz G la cubana, erika, Andy, Sara y los chicos de el bar Nemos, son todos unos encantos, muy profesionales en su trabajo y las instalaciones de el hotel espectaculares nos ayudaron mucho a desconectar, relajarnos, compartir en pareja y sobre todo a deleitarnos con su gastronomía que vale la pena totalmente; adquiriendo un todo incluido u otras categorias superiores tendras muchisimos beneficios y experiencias gastronomicas a otro nivel ya que la variedad es impresionante y cada platillo contiene una experencia fantastica. Por otra parte la Cocteleria ; wao que amor y que arte para todo lo que hacen, incluso para mi que estuve enfermita todos estuvieron muy atentos con las infusiones y distintos cuidados, simplemente volveremos . se ha vuelto nuestro lugar favorito, mil gracias por haber hecho una experiencia inolvidable para nuestro aniversario quedamos muy a gusto, excelente chicos son los mejores.
Guest（其他） 2025-12-01
Desde el primer momento todo el personal que nos atendió fue sumamente amable. En la recepción del RedLevel nos atendieron fenomenal. Decidimos hacer un upgrade en la habitación con ba?era de hidromasaje en la terraza. La habitación muy amplia y limpia. RedLevel dispone de una piscina exclusiva y era muy tranquila. Pero lo más espectacular es la piscina de agua salada, toda una experiencia en el atardecer. El desayuno muy completo y todo el personal muy atento.
Guest（Couple） 2025-11-01
Red Level was another great experience on our 8th visit in four years! Great service from very attentive staff. An opportunity not only to enjoy the in house restaurants but a short walk to Alcala town where there are at least four very good independent restaurants
酒店回复：
Dear guest, Greetings from the RedLevel of the Palacio de Isora, a Gran Meliá Hotel! We appreciate you taking the time to review your recent experience. We're truly honored to welcome you back for your eighth visit, a testament to our shared dedication to a life well-lived. Our RedLevel team takes pride in crafting exceptional experiences through intuitive personal service and access to architecturally exquisite spaces like our adults-only pool and lounge. The culinary team will be delighted to know you enjoyed both our avant-garde dining concepts and the charming local restaurants of Alcalá - a rare fusion of international luxury and authentic Spanish culture we're privileged to offer. We look forward to welcoming you back on your next visit. Best wishes, Emilia M., Voice of Customer Coordinator
Guest（Couple） 2025-11-01
probably our 15th time, we try and stay twice a year, its what we like doing and we are just hooked on coming back. This time we stayed in a Red level family area suite (as a couple) which gave us more room but is a little way from the main red level area. Its not perfect, there was a bit of an issue with the electrics in our room but it was sorted out and we remained there. We have been so many times now we stay bed and breakfast, we like the flexibility to eat out and to be honest a couple of nights we just had a bocadillo in the local sports bar El chorro which is great for quality drinks. We prefer to be in the garden area during the day but its crept in where people are leaving towels on sunbeds especially around the pool, its everyone not just british and germans ! I think the hotel need to say at check in that you cannot reserve sunbeds for more than 15 minutes. That said the breakfast is excellent and all the staff are brilliant , special mentions to Alicia, the two Muhammad's, Lucas and everyone else there. We are back in March again. I think as Melia gold members this should mean something when you arrive but it doesn't really seem to mean much in Spain. The hotel complex is huge but impressive The hotel need to ensure that only Red level guests are in that area, there was definitely people on the sunbeds who were not. I suggest a red band for guests which clearly distinguishes you. Alcala is a small quiet place so don't expect any night time entertainment late on Pros Lovely staff all day running drinks and sweet snacks inc beer and wine beautiful gardens and nice sunbeds open free bar from 5pm to 6pm inc tapas great location and view 5 minute walk to local bars/ restaurants entertainment is good No people in football shirts Nice cosmopolitan mix of guests Cons Maybe the rooms are a bit dated now Drinks at the bar are expensive If your idea of fun is 2am bed then it's not for you
酒店回复：
Dear Guest, Thank you for taking the time to leave a review of your recent stay with us at RedLevel at Gran Meliá Palacio de Isora. Thank you for your continued loyalty and for sharing your impressions. We’re delighted to know that many aspects of your stay —especially our Red Level service, breakfast and dedicated team— made your visit enjoyable once again. We appreciate your suggestions regarding the sunbed policy, Red Level access and room updates; they help us improve and are already shared with the team. It’s always a pleasure to welcome you back, and we look forward to seeing you again in March. Warm regards, Emilia M., Voice of Customer Coordinator
Guest（Couple） 2025-11-01
Our special place for a break in Tenerife ,, We’ve been visiting red level RL Gran palacio at Melia since 2012 and while it’s been getting busier each year we still enjoy the red level experience . Thus includes all the Hotel amenities plus RL including adult only reception , breakfast , pool , gardens , happy hour which is part of the important afternoon reception. The staff are all super helpful and friendly which is one of the many reason for returning. We now only book b and b to give us the option to eat in or visit one of a number of local tavernas and restaurants. While the food in the main hotel ( there are numerous restaurant choices ) is ‘ok’ and staff are friendly , we find the service and food in the restaurants leave room for improvements.. The rooms are comfortable and always immaculately clean while some show signs of needed a little tlc , which we’re told is ongoing. The red level experience has grown over the years and the rooms now have extended into the main part of the hotel to accommodate more ‘red level’ guests, this means you may have to Walk across the larger part of the hotel to RL facilities . Despite its enlarging RL we still manage to find seating and sunbeds without too much trouble. However the beds around the pool do get reserved before sun up some days.. Overall we love the atmosphere and friendliness and intend returning again next year.
Guest（Couple） 2025-11-01
Superb site, comfortable rooms, excellent food, very pleasant and attentive staff. The 5pm drinks and nibbles session is lovely. We have been there about six times and have booked again for 2026 Nowhere is perfect and the things that could be improved are : - terrible sewer smell in our part of the site early each morning - Oasis should be reopened for dinner to improve dining choices in the evening. - there has been noticeable trimming back over the years on choices at mealtimes for all inclusive residents at the red level.
酒店回复：
Dear Madam, We would like to thank you for choosing RedLevel at Gran Meliá Palacio de Isora for your holiday and for the time spent writing your review. It brings us immense joy to welcome discerning travelers like yourself who appreciate our architecturally exquisite property and intuitive personal service. We're delighted you find our sumptuous rooms and state-of-the-art gastronomy consistently meet your expectations, and that our team's signature warmth enhances your experience - particularly during our sunset cocktail rituals at Club Ocean. Regarding environmental concerns, we are coordinating with municipal services to address morning odors in our garden areas. While Oasis currently focuses on lunch service to highlight Mediterranean midday dining, our RedLevel guests enjoy preferential access to seven other culinary venues including Nami Asian Bistro and La Terrasse's seafood specialties. We continually refine our all-inclusive offerings to balance quality and variety across our international dining portfolio. We look forward to the pleasure of seeing you again. Best regards, Laura L., Voice of Customer Coordinator
Guest（Couple） 2025-11-01
We had an ocean facing room with balcony overlooking the Red Level pool. We were on half board, had breakfast at the Red Level restaurant, and dinner at Pangea where there is a dining area for Red Level guests. The staff were helpful and welcoming. During checking out, we noticed that a 300 Euros restaurant bill had been added to our bill on evening. We didn’t have dinner at there as we were in Alcala that evening. The matter was easily resolved. We had a relaxing time at the Red Level. We stayed there once in 2017 plus many times at the Gran Melia since 2013. If you’d like a quiet and relaxing time, the Red Level is the place to be.
酒店回复：
Dear Sir, Please accept our thanks for your kind review regarding your stay at RedLevel at Gran Meliá Palacio de Isora. We're delighted you appreciated your ocean-facing sanctuary with its breathtaking views of our iconic infinity pool and the Atlantic horizon - a true embodiment of our connection to Tenerife's dramatic landscapes. Our RedLevel team takes pride in crafting discreet yet attentive service, and we're particularly pleased our staff could swiftly resolve the billing discrepancy during your departure. Your continued loyalty since 2013 is the greatest compliment to our dedication to Spanish fervor and understated elegance. We're honored to remain your sanctuary for Atlantic-facing tranquility. We look forward to seeing you again in the future. Best regards, Laura L., Voice of Customer Coordinator
Guest（情侣） 2025-10-01
Wir hatten 7 N?chte gebucht und uns auf Ruhe und Entspannung im Urlaub gefreut. Daher dachten wir, dass das Red Level adults only eine gute Wahl sei. Im Prinzip lagen wir damit auch richtig, bis auf das Zimmer. Die Junior Suite lag eben nicht im adults only Bereich sondern direkt neben Familypool und Hauptgeb?ude mit L?rmgarantie von morgens 7 Uhr bis kurz vor Mitternacht als das Showprogramm zu Ende war. Das hatten wir bei der Buchung anders verstanden und dachten auch das gebuchte Zimmer l?ge im Red Level Bereich. Zudem war die Juniorsuite zwar ger?umig und sch?n eingerichtet. Das Bett war jedoch minderwertig mit einem quietschendem Stahlgestell und weicher Matratze. Alles in allem max. 3 Punkte für das Zimmer. Da aber das Team wirklich ausgesprochen freundlich war, das Frühstück hervorragend und auch die gesamte Hotelanlage sehr sch?n, halten wir die zweitbeste Bewertung für angemessen. Was die Restaurants anbelangt, so ist das Teppanyaki im Nami sehr empfehlenswert. Auch das Dinner im Bistrot Proven?al war sehr angenehm . Die restlichen Restaurants sind eher Durchschnitt was Preis-Leistung angeht. Wir danken dem tollen Melia Team für eine wundersch?ne Urlaubswoche!
酒店回复：
Lieber Gast, Grü?e vom RedLevel at Palacio de Isora, einem Gran Meliá Hotel! Herzlichen Dank für Ihr Feedback zu unserem Hotel. Wir freuen uns besonders über Ihre Anerkennung unserer herzlichen Servicekultur und des exquisiten Frühstücksangebots in der RedLevel Lounge. Ihr Lob für die architektonisch beeindruckende Hotelanlage und die kulinarischen Highlights im Nami Teppanyaki sowie unserem Bistrot Proven?al best?rkt uns in unserem Streben nach Perfektion. Zur Zimmerplatzierung m?chten wir betonen, dass unser RedLevel Service jederzeit gerne bei der Auswahl ruhigerer Suiten im exklusiven Erwachsenenbereich behilflich ist. Die von Ihnen geschilderte Matratzenbeschaffenheit wird selbstverst?ndlich umgehend unserer Qualit?tskontrolle zugeführt. Die einzigartige Lage zwischen Vulkanpanorama und Atlantik sowie unsere preisgekr?nte Infinity-Pool-Landschaft laden stets zu erneuten Momenten purer Entspannung ein. Wir hoffen Sie bald wieder bei uns begrü?en zu dürfen und verbleiben mit einem freundlichen Gru?. Laura L., Voice of Customer Coordinator
Guest（情侣） 2025-09-01
Francamente hay una diferencia abismal entre el hotel y la zona RedLevel, esta última magnífica y maravillosa a diferencia de la zona del hotel que está muy masificada pareciendo más un 4* …. En RedLevel todo es diferente, tranquilidad y paz…. Todo en orden a lo que pagas obviamente, pero es cierto que el trato es el habitual de los RedLevel de Meliá … exquisito.
酒店回复：
Estimado Se?or, ?Saludos desde RedLevel at Gran Meliá Palacio de Isora, Gran Meliá! Esperamos que haya tenido una experiencia inolvidable en nuestra ciudad y estamos muy contentos de haber podido formar parte de la misma. Nos complace saber que encontró en RedLevel ese refugio de exclusividad donde la tranquilidad y el servicio exquisito caracterizan nuestra esencia. Entendemos que las zonas comunes del resort puedan transmitir una energía diferente, dise?adas precisamente para ofrecer variedad de experiencias a nuestros huéspedes. Queda para nosotros el honor de que nuestro equipo haya podido brindarle ese trato personalizado que define el alma de nuestra hospitalidad espa?ola. Ojalá muy pronto pueda tener la oportunidad de volver a visitarnos. Reciba nuestros saludos más afectuosos, Caroline P., Voice of Customer Coordinator

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特内里费伊索拉宫殿盛美利亚酒店盛仕红阁地址：加那利群岛 · 基亚·德·伊索拉 · · Avenida Los Océanos, C. la Jaquita, S/n, 38686 基亚·德·伊索拉, 加那利羣岛, 西班牙

特内里费伊索拉宫殿盛美利亚酒店盛仕红阁 ◎ Red Level at Gran Melia Palacio de Isora
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特内里费伊索拉宫殿盛美利亚酒店盛仕红阁

客户评价 由实住客人提供的真实点评

Guest（Other） 2025-12-01

Guest（其他） 2025-12-01

Guest（其他） 2025-12-01

Guest（Couple） 2025-11-01

Guest（Couple） 2025-11-01

Guest（Couple） 2025-11-01

Guest（Couple） 2025-11-01

Guest（Couple） 2025-11-01

Guest（情侣） 2025-10-01

Guest（情侣） 2025-09-01

客户评价由实住客人提供的真实点评