Dear Guest, First of all we would like to thank you for taking the time to write your pleasant experience regarding your stay at the La Mer Deluxe Hotel & Spa. It was a pleasure to know that you enjoyed your stay at our hotel and that you were satisfied with the quality of our services. We make every effort to maintain both high standards in our product and in customer experience and I am delighted to see that our efforts were to your satisfaction. Once again we thank you for your wonderful comments and we look forward to welcoming you again at the La Mer Deluxe Hotel & Spa on your next trip to Athens. Yours Sincerely, The La Mer Guest Relations Team
Dear Daniels, First and foremost we would like to thank you for taking the time to let us know about your experience regarding your stay here at the La Mer Deluxe Hotel & Spa. Please accept my sincere apologies for not having fully met your expectations. We would like to assure you that we have seriously taken on board your comments about the mentioned room and that was the reason we offered you a free upgrade to a higher category. Please note that there was no communication at all between the Hotel and your agent regarding the matter. We are also extremely concerned reading your comments about the Spa and the Gym area which is fully equipped with treadmills, elliptical, heavyweight multi machines, stationary bikes, barbells, rowing machine, etc. On the other hand, we are pleased to read that you were satisfied with the breakfast buffet and the service of our staff. Once again, we thank you for your valuable comments and we are looking forward to welcoming you again at the La Mer Deluxe Hotel & Spa. Sincerely Yours, the La Mer Guest Relations Team
Dear Luca, We do appreciate the time taken to share with us your nice experience while staying at the La Mer Deluxe Hotel & Spa. We are pleased to read your comments about the location of our hotel, and the service in our restaurant. Once again we thank you for your time and we are looking forward to welcoming you back in the La Mer Deluxe Hotel & Spa. Yours Sincerely, The La Mer Guest Relations Team.
Dear Tazfubri, First and foremost we would like to thank you for taking the time to let us know about your experience regarding your stay here at the La Mer Deluxe Hotel & Spa and we are pleased to read your comments about the quality of the breakfast and the excellent service of our staff. On the other hand, we are really concerned about your comment regarding the cleanliness of the room since we repeatedly receive very good comments for our Cleaning and Housekeeping department. Please accept my sincere apologies for not having fully met your expectations and stay assured that we have already taken on board your comments as a guide to improve our services. Once again, we thank you for your valuable comments and we are looking forward to welcoming you again at the La Mer Deluxe Hotel & Spa. Sincerely Yours, The La Mer Guest Relations Team.