Thank you for taking the time to share your experience. We sincerely apologize that the cleanliness of your room, the condition of the hotel, and the lack of hot water did not meet expectations. This is certainly not the level of comfort or service we strive to provide our guests.Your comments have been shared with our management and maintenance teams so these concerns can be addressed promptly. We truly regret the inconvenience this caused during your stay and appreciate your feedback, as it helps us improve.We hope you will consider giving us another opportunity in the future.
Thank you for sharing your feedback with us. We’re sorry to hear about the inconvenience you experienced at check-in. We understand how disappointing it was not to be able to check in 30 minutes early, especially when you were hoping to drop off your luggage before heading out to enjoy the sunset at White Sands.While we always try to accommodate early check-in requests, they are only possible when rooms are fully inspected and ready, and therefore depend on availability. We apologize if this was not communicated clearly or if the situation was not handled with the level of courtesy you deserved. We will be reviewing this with our team to ensure we offer helpful alternatives, such as luggage storage, whenever early check-in cannot be guaranteed.We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide a smoother and more accommodating experience.
Dera Jose Thank you for your kind review. We’re delighted to hear that you found our rooms very clean, enjoyed the complimentary breakfast, and experienced wonderful service from our staff. Your positive feedback truly means a lot to us, and we look forward to welcoming you back for another great stay.
Thank you for sharing your feedback with us. We appreciate your comments regarding the breakfast selection and will certainly take them into consideration as we work to improve our offerings. We’re pleased to hear that you found the room super clean, the bed extra comfortable, and that you enjoyed the hot tub at the perfect temperature. We hope to have the pleasure of welcoming you back again soon.
Dear Jesus,Gracias por tomarse el tiempo de compartir su experiencia. Lamentamos sinceramente los inconvenientes que enfrentó durante su estancia. Entendemos lo incómodo que debió ser encontrar la habitación demasiado caliente a su llegada y le ofrecemos una disculpa por la demora en la atención. Queremos aclarar que no contamos con personal de mantenimiento disponible en todo momento; por ello, el cambio de habitación fue la solución inmediata que se le ofreció para resolver la situación.Asimismo, lamentamos las molestias ocasionadas por el ruido proveniente del bar después del horario nocturno, la falta de entrega de toallas para la alberca y las deficiencias en la limpieza, incluyendo el estado de la alfombra, la reposición del papel sanitario y el funcionamiento de la puerta del ba?o. Estos comentarios han sido compartidos con los departamentos correspondientes para reforzar nuestros procesos y evitar que situaciones similares se repitan.Agradecemos sus observaciones, ya que nos ayudan a mejorar, y esperamos tener la oportunidad de brindarle una experiencia mucho más satisfactoria en una futura visita.
Gracias por tomarse el tiempo de compartir su experiencia. Lamentamos sinceramente que su habitación y las áreas comunes no hayan cumplido con los estándares de limpieza que nos esforzamos por ofrecer. También sentimos mucho el inconveniente con la taza del ba?o; esto definitivamente no debería ocurrir.Apreciamos que nos haya se?alado estos detalles, ya que nos permite atenderlos de inmediato con nuestro equipo de limpieza y mantenimiento para evitar que vuelva a suceder. Su comodidad es muy importante para nosotros, y lamentamos no haber estado a la altura en esta ocasión.Esperamos nos dé la oportunidad de ofrecerle una experiencia mucho más agradable en el futuro.
Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed our helpful receptionist, delicious breakfast, and relaxing pool — those are all things we’re proud to offer our guests.That said, I sincerely apologize for the inconvenience you faced regarding housekeeping service and the delay in receiving towels. We understand how important timely service is, and your feedback highlights areas where we need to improve. I’ve shared your comments with our housekeeping team to ensure better coordination moving forward.We appreciate your honest review and hope to have the chance to welcome you back for a smoother stay in the future.
I'm truly sorry to hear that your experience with us was so disappointing. What you described is not the standard we strive for, and I sincerely apologize for the condition of the hotel and the lack of attention you felt during your stay.Your feedback is very important, and I assure you it has been shared with our team so we can take immediate steps to address the concerns you raised. While it's clear we fell short this time, I hope you'll accept our apology and know that we are committed to making meaningful improvements.Thank you for bringing this to our attention.
Dear Jesus,Thank you for sharing your feedback. We're truly sorry to hear that your arrival experience and the nighttime disturbances impacted your stay. This is certainly not the impression we want our guests to leave with.We do, however, appreciate you recognizing the efforts of our manager in addressing the situation, and we're glad the location worked well for you.Your comments have been shared with our team to ensure we improve in the areas you've mentioned. We value your input and hope we might have the opportunity to provide a better experience in the future.