Thank you for sharing your feedback about your recent stay with us. We genuinely appreciate your comments as they help us improve our services and facilities.We are sorry to hear that the condition of your room did not meet your expectations. We take maintenance concerns seriously, and we will address these issues immediately to ensure they do not affect future guests.On a positive note, we are delighted to hear that you found our staff to be friendly and helpful. Providing excellent customer service is a top priority for us, and it's wonderful to know our team made a positive impression. We’re also pleased that you found the shower and WC to be very clean.Your feedback is invaluable, and we hope you will consider staying with us again in the future so we can provide you with a much-improved experience.Kind Regards, Lisa AndrewGeneral Manager
Dear Alexander, Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our service and staff to be of high quality and friendly. Our team strives to provide exceptional service. We appreciate your feedback regarding the amenities and breakfast. We understand the importance of having adequate space to hang clothes and will certainly consider adding wardrobes with hangers to our rooms in future improvements. Thank you for recommending our hotel to others traveling to Preston. We look forward to welcoming you back on your next visit and providing an even better stay.Kind Regards, Lisa AndrewGeneral Manager