Dear Guest, Thank you for sharing your feedback. We are pleased to hear that you enjoyed the service, our modern facilities, the restaurant, and the spaciousness of the rooms. We appreciate your understanding regarding our location and are glad that having a car made getting around more convenient. We also acknowledge your comments about the parking fee and understand how this may have been an inconvenience. Your feedback is greatly valued, and we hope to have the opportunity to welcome you back for another enjoyable stay.Warmest regards, Trish Lai Guest Service Agent
Hi Lindavid, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the hotel’s new facilities, convenient location near the University of Adelaide, and the spaciousness of the room. However, we are deeply apology for the inconvenience has caused about the odor issue you experienced, as this does not meet our cleanliness and comfort standards. We take such matters seriously and will be reviewing our housekeeping procedures to ensure this does not recur. We appreciate your comments, as they help us improve, and we hope to have the opportunity to provide you with a more comfortable experience in the future. Warn regards, Trish Lai Guest Service Agent
Dear Danny,Thank you very much for taking the time to share your feedback.I’m delighted to hear that you found the hotel spotless and that our team helped make your stay a pleasant one. Your kind words about the friendliness of our staff are truly appreciated.Thank you also for sharing your experience regarding parking. As you mentioned, our on-site parking is paid and located within the building for added security and convenience. We understand that guests may choose alternative options, and we appreciate your understanding.We’re grateful for your recommendation and hope to have the pleasure of welcoming you back again soon.Kind regards,Xavier XieAssistant Front Office Manager
Dear Malkani,Thank you very much for taking the time to share such a detailed review of your stay with us.We’re pleased to hear that you found our location convenient, particularly for visits to the University of South Australia, and that the surrounding dining options and parking choices added to your experience. It’s also great to know you enjoyed the comfort of our rooms, the bar and restaurant facilities, and our breakfast buffet.Your kind comments about the friendliness and helpfulness of our reception team are truly appreciated and will be shared with them.Thank you again for your thoughtful feedback. We’re glad Crowne Plaza Mawson Lakes could be a comfortable and convenient base for your visit, and we hope to welcome you back again in the future.Kind regards,Xavier XieAssistant Front Office Manager
