My husband and I stayed here for our honeymoon, we spent four days here and truly enjoyed every moment! The staff was very helpful and attentive and the hotel and amenities were beautiful! We stayed in one of the townhomes and the view from our room was sensational. The surrounding area of the hotel was also really inviting, we walked around a decent amount and tried multiple restaurants in the area and we felt really safe walking and exploring the local hot spots.
I cannot say enough about the hospitality and beauty of this place... we spent Thursday - Monday in one of the Townhouse/Plunge Pool units (TH 4) and would not have changed one thing about our stay. Our initial greeting by our Butler Jeferson was so warm. He was our Butler for the entire stay, joined by Carlos who was equally as warm. From the initial presentation of our townhouse (which as others have noted is incredibly large with two floors and simply gorgeous with an amazing view of the trees and ocean) we felt at home. Nothing was too much for Jeferson or Carlos. When my partner hurt his ankle during the trip, they took me to the pharmacy to get an ankle wrap and made sure we had plenty of ice to keep the swelling down. They made reservations at a local place for dinner and arranged for our transportation. Their communication via the WhatsApp app was seamless. They were genuinely kind and caring and we miss them. Regarding the property itself, again, stunning views, beautiful flora and wildlife (saw monkeys, macaws, tucans and other birds from the bed!), very nice infinity pool with plenty of sun loungers that we never used due to our private plunge pool, a great entertainment room, and a nice cafe that made excellent mochachinnos! The young ladies that worked in the cafe were also really sweet. All meals were delicious - we really enjoyed the breakfasts, the pizza, and the mocktails! All the staff in the restaurant and the pool bar appeared happy to be there - that speaks volumes. We had dinner at the resort the night they hosted live music with local folk dancing. The food was excellent and the music/show was entertaining. The beach is a good clip away, but they offer a very timely shuttle to and from their beach. All in all, we plan to return to this property and the specific room, and request Jeferson and Carlos. Note that the townhouses have a winding staircase inside that might be challenging for people with mobility issues.
Beautiful hotel with amazing views of the florest and ocean. Well appointed rooms- we first stayed at the townhouse with our own plunge pool and once our daughter arrived we moved to one of the very spacious apartments. The view of the florest and sea are breathtaking. What we loved the most was Para beach. Advise- take the 4x4 to get there and back, otherwise it is a very steep hike. While in Los Altos we saw monkeys, macaws, a sloth and other animals. The people are all super friendly. All in all I highly recommend Los Altos and would be back in a heartbeat
We had the most wonderful experience at the Los Altos resort! We came on our honeymoon, stayed in one of the villas and everything was truly perfect. Carlos (our butler) was excellent, along with Jefferson, Alex, Paco, and Jeremy who went above and beyond with their customer service. We truly enjoyed their company and they made our experience one we will never forget. We are hoping to come back next time with our children.
We celebrated my wife's grandmother's 90th birthday here. Our extended family of 17 people stayed for 6 nights in 3 suites. With 17 people, let's just say there was a variety of personalities and potential drama, and certainly plenty that cold have gone wrong. The staff at Los Altos was the highlight of our trip. They became familiar faces to us, always with a smile, always willing to help. We saw some of the same staff members at the restaurant, by the pool, and down the hill serving drinks and food at the secluded beach. They took time to get to know us and were always ready to make sure we had a great vacation. A special thank you to Ines, who always happened to be waiting on us at breakfast! Of course the location is nice, lots of activities in that area. Our group went deep sea fishing, waterfall trekking, nature walking at night, diving off Cano island, mangrove kayaking, etc etc. Just plenty to keep all ages busy. And the immediate little town above the resort has several great restaurants and shops, including a grocery and pharmacy. I also have to give a shout out to the spa. I don't often do spa appointments but wife and her aunt raved about their treatments, so I did a deep tissue massage that was the best and most relaxing spa experience I can remember. And a very reasonable price, by US standards. All in all, this family trip (for this in-law) was as good as we could have hoped for, made so by the amazing Los Altos resort and especially the staff. Thank you all so much!
I truly can’t say enough about my exoericne at Los Altos. The grounds, views, food and especially the staff were top notch. I just went through a very stressful event in my life and needed a place to relax and find some solace. This definitely fir the bill! Everyone was so welcoming and friendly. The staff couldn’t do enough, they were always checking in to make sure we had everything we needed and were comfortable! We stayed in the two story townhomes, which were were truly magnificent. The all glass wall and balconies gave you a complete birds-eye view of the rainforest and Pacific Ocean. It was a joy waking up to sunrises and the chatter of birds. The breakfasts were delicious, They offered a lot of variety and the entire food staff couldn’t have been nicer and more efficient. The dinners were also delicious and there were many choices. The reception staff answered all of our questions and handled booking all of our tours with such efficiency and promptness. The spa was wonderful ! The staff, massages and facials were terrific. It truly relaxed us and we felt regenerated when we left I believe the saying it trickles down from the top is very accurate here, We met the owner several times and he couldn’t be more friendly, accomodating and gracious! If you want to truly relax in a lovely beach area, sightsee, visit the rainforest, and also want to stay at a fabulous place with many amenities, this place has it all ! I would highly recommend Los Altos!
We spent 5 nights at this property and firstly it is fair to say that we really enjoyed our time here. The positives are that the rooms are very spacious, beds are comfortable etc, the swimming pool is lovely with very comfortable loungers, hot tubs and there is a beautiful private beach (shared with one other property). Special mention to Jeremy, the member of staff at the beach, who was very attentive and enthusiastic about showing us the sloth in the trees. The gym is also decent. The location of the hotel is good too- right next to the hotel is an excellent sushi restaurant- Enso- and also a fantastic Thai restaurant called Samui. However, it did have a number of flaws that made our stay quite frustrating. Firstly, the service from the staff at both breakfast and at the pool was appalling. They were very unfriendly, constantly got orders wrong and we got the impression that either they really didn’t like us or simply hated their jobs and just couldn’t be bothered to put any effort into listening to us or helping us. For a supposed 5 star hotel, the breakfast menu was very limited and you’d expect them to make poached eggs but I was told that I could only have scrambled or fried. We had to remind them on a daily basis to bring out the fruit and bread basket that was meant to be served at each sitting. It was also very annoying to be charged extra for a very mediocre cappuccino each day. And an extra annoyance was to be told by a waitress one day that they don’t serve cappuccinos. When on the previous day the same waitress had given me one! Secondly, whilst the rooms were spacious they did feel a bit soulless and we certainly tired. In one room there were stains on the curtain and on the bed. The decor is almost a bit industrial and not inviting. Plus the elevator system is not ideal- as other guests mention- the elevator opens directly into your room. You can close an internal door which stops anyone coming into the room without a key but it is very easy to forget this. This doesn’t mean that anyone can enter your room but it does mean that if you call the elevator to your room and someone else is already in that elevator, they might walk into your apartment without releasing. Also because of this, if you forget to close the internal door, there is no system for the staff to knock on the door/ give you privacy. The elevator doors open to your room and they just walk into and shout “hello”! Thirdly, while I personally loved the beach, I can understand why many may not. There is a short walk over rocks to get to the sandy area. There are sun loungers and towels but no umbrellas and very limited facilities. So overall, we did enjoy our stay and I do want to emphasise that- but Los Altos Resort is a real disappointment as a 5 star property and a a real let down to the SLH group.
Staff at Los Altos is amazing, Sebastian saved us when our travel group made none of the excursions reservations that had told us they had made. Ines in the restaurant is terrific and the food was wonderful. The resort is ok, we stayed in the penthouse which can sleep 8. There will be construction next door for 2-3 years on a new resort depending on who you talk to. We spent whole stay listening to chainsaws and trucks clearing the area less than 300 yards from our building, restaurant and pool area. Apparently the idea is to raise volume of pool music (local music and staff got a bit upset when two people asked them to change it) to drown out the chainsaws. Less than ideal. Room is nice good views. 3 levels but most of the balcony views are obstructed. Very odd set up. Problems are if you stay in main building it’s very close to road and it’s loud. Trucks and motorbikes starting early to late. There are other rooms for two people that are away from the road that may be better. Pool is fine, beach is non existent at this location (we knew that going in). But we would not stay again.
Una experiencia inolvidable. Hemos disfrutado de unos días en Los Altos. Lo mejor de todo sin duda los empleados, súper amables, atentos y detallistas, nos han hecho la estancia toda una experiencia. El hotel ha sido reformado recientemente, es súper bonito todo. El restaurante es una maravilla, justo hemos estado el primer día de la apertura para cenas y la comida era una delicia. Y sin duda los desayunos, una variedad de platos cada cual más rico, con unas vistas estupendas al mar. Y lo mejor por supuesto los chicos que nos atendían, siempre amables y con sugerencias. En la piscina también disfrutamos mucho, de la comida, la música y las vistas, siempre atendidos inmejorablemente, eran súper detallistas y amables. Y además rodeados de mini tucanes y dos preciosos perezosos . La playa también es súper bonita, te llevan en coche, son solo unos minutos y el chico que hay allí es un encanto y súper amable. Ademas en recepción nos recomendaron rutas, nos ayudaron a reservarlas y nos ayudaron con sugerencias de sitios a visitar o donde comer. Estamos deseando volver, sin duda repetiremos lo antes que podamos, lo recomendamos enormemente . Nos hemos sentido como en casa .
Wow just wow! Gorgeous resort with beautiful condo-like rooms and stunning amenities! The staff were simply incredible and extremely responsive. Wished we’d spent our entire time in Costs Rica here!!
酒店回复：
Thanks very much for your review. We are delighted that you had an incredible stay at Los Altos and hope you will come back again soon!