Thank you for sharing your feedback. We regret that your experience did not meet the level of service we strive to provide. Although we do communicate through our diffrent platforms about our on going expantion, we regret that this affected your stay. We also regret that your dining experience was not entirely satisfactory. Your input is essential to our ongoing improvement efforts. Our team will review the situation thoroughly to implement the appropriate improvements. We remain at your disposal should you wish to discuss the matter further.
Thank you for taking the time to share your feedback. We’re sorry to read you did not fully enjoy our services and that you had some difficulties that affected your overall experience. We appreciate your insights and will review these points with our teams to enhance the guest experience. We hope to welcome you back and provide you a more pleasant stay.Sincerely,
Thank you so much for sharing your experience with us. We're really glad to read that our team, the rooms, and the property made your stay enjoyable.Rocky walkways are part of the scense of the Hacienda, we are sorry to read the difficuties our had with your heels! Next time you visit us, we will make sure you can stay in a more "heel - friendly" room! We’re grateful for your recommendation and would love to have you back the next time you visit Merida.Sincerely,
?Muchas gracias por compartir su experiencia! Nos alegra saber que disfrutó del desayuno y que el hotel, junto con el nivel de servicio, estuvo a la altura de sus expectativas. Será un placer recibirles nuevamente en su próxima visita para que esta vez sí visiten nuestro Angsana Spa, estamos seguros que lo disfrutará mucho!Cordialmente,
Gracias por tomarse el tiempo de compartir sus comentarios. Lamentamos profundamente que su experiencia no haya sido satisfactoria y que no hayamos cumplido con sus expectativas. Agradecemos sinceramente que haya se?alado estos puntos y esperamos tener la oportunidad de darle una experiencia mucho mejor en su próxima visita.Cordialmente,