客戶評價
由實住客人提供的真實點評
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We had a great experience at the hotel. Ms. Joanna is very helpful. She drove us in the restaurant nearby twice for free. Thank you very much for wonderful seevice.
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Bel établissement mais décevant
Les points positifs de cet h?tel :
Le complexe est joli, c’est calme, un peu à l’écart de Imerovigli. La piscine est très esthétique et les vues sont très belles (piscine et mer).
Les messages sympathiques de Xenia ?
Les points d’amélioration :
A ce prix et au vue des commentaires et photos, on s’attendait clairement à mieux !
La tringle ne tenait pas, la prise du frigo est arrachée, la chambre n’était pas super clean, le tabouret est cassé, le frigo est tout petit, il manque des ustensiles fonctionnels (tasses plus petites, 1 couteau, verres à vin etc..), l’eau est salée.
Le pire c’était l’insonorisation de la chambre, on entendait tout de la chambre voisine.
Pour moins chers, nous avons eu deux h?tels irréprochables sur Oia avec des prestations bien plus élevées : petit déjeuner, coffre-fort, ouvre-bouteille, verre à vin, peignoir, eau non salée, verres de vin de bienvenue etc.
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Otel ?ok ilgili insanlar var
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Horrible customer service from Stefano. Not sure if he owns it, but I messaged him about a problem with our room and his response was rude and sarcastic.
They advertise rooms with sea views but not all of them are. This was the problem with ours. Our view was of the next hotel room. Stefano’s response was there is a sea view to the left and to the right, but you had to walk out of your room and around your building to see that view. (I’ve attached a photo). I asked kindly if we could be moved to another room with a view and we didn’t get a response for nearly 2 days (which was the duration of our stay).
When I queried Stefano about why the room was advertised as a sea view when it didn’t have one, he said “It is like telling you that the truffle on my cake on the picture was red and you add brown” and I provided photos of what was advertised (which was a sea view) and we did not get that, he said “I am happy that you have so much free time on your hands”. No apology for the disappointment or the fact we had dirty cups in our room.
The actual hotel is beautiful and Joanna on the desk was lovely and very accommodating. View by the pool is very nice. That’s the only reason that I’ve given the 2 stars. Stefano’s customer service has completely ruined my experience and I would not stay there again.
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Pros:
Superb view from the swimming pool.
Value for money for the room and view as compared to the other options within the vicinity.
Greek aesthetic ??
Receptionist is friendly.
Cons:
Rooms are different from images on trip.com, not all rooms get the pool view. I would suggest to advertise accordingly on trip.com.
Walls are thin and it’s a disaster when you have a party animal neighbours blasting music all night and customer service is not contactable at all even through phone.
Reception is only working few hours a day and absent at check out hour.
Cleaner accidentally left the key at the door unattended, luckily nothing was stolen.
0 amenities other than the pool, they even charge for drinking water.
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頂級房間太棒的體驗
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叫車接機沒有，害非凡国际乾等20分鐘，打電話也不接，入住前臺都沒人的
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房間比圖片上看起來的小。風景不錯。
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Das Hotel an sich ist sehr gut
Der Empfang ist sehr nett
Leider hat uns die Lage nicht so gefallen, da man einen steilen berg hochlaufen muss, um die Gegend zu erkundigen…
Man braucht ein Auto oder ein ATV
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Absolutely beautiful location if you want some peace from the hustle and bustle of the island. The hotel is pristine with a wonderful pool where you can watch the most beautiful sunrise at the horizon or go stargazing on a comfy lounge. Staff is very welcoming and helpful.
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特拉布蘭卡套房預訂電話：+8620-86009099
（電話忙線或無人接聽時，請在線預訂！）
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其他咨詢：+30-6944225576 （交通、訂餐、會議、桑拿娛樂、發票開具、物品遺失等）
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會議室在線預訂
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特拉布蘭卡套房地址：南愛琴 · 圣托里尼 · · Imerovigli
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