Dear Hala,Thank you so much for your kind words about our hotel, restaurant, and location—we're delighted to be one of your favourite places in Cheltenham! We're truly sorry to hear that the room you were allocated did not meet your expectations. Had we known during your stay that you were unhappy with the attic room, we would have done our best to move you to a more suitable alternative.We always aim to ensure our guests are comfortable, and we're more than happy to make changes when possible. We hope to welcome you back soon for an even better experience.Regards,No. 131
Dear Gary,Thank you for your kind feedback, we do hope to have the opportunity to welcome you back soon.Regards,No. 131
Thank you for taking the time to share your feedback! We're so pleased to hear that you enjoyed your stay and appreciated the clean and quirky charm of the room. We understand that the stairs can be a bit challenging, especially after a long day, and we're glad our team could assist with your luggage to make things easier. Your comments help us continue to improve, and we hope to welcome you back again in the future—perhaps to one of our rooms on a lower floor for added convenience.
Dear Graham,Thank you so much for your kind words and for making us your go-to hotel in Cheltenham! We're thrilled to hear you had another great stay with us. It’s wonderful that you enjoyed the convenience of our location, the bar, and our friendly team. We look forward to welcoming you back for many more visits. See you soon!Warm regards,No. 131