Hello Sydney,Thank you for taking the time to share your experience. We're thrilled to hear that our staff left a positive impression and that you found our check in/out process smooth, along with our room cleanliness and service.However, we regret to learn about the temperature issues in your hallway and room. Comfort is important to us, and we've alerted our maintenance team to address this immediately. Please remember that our team is always happy to assist further offline with any concerns during your stay.Should you choose to stay with us again, a more comfortable climate awaits you, along with that excellent room service you enjoyed. Sincerely,The Worthington Team
Dear Guest, Thank you for taking the time to leave your feedback. It is a pleasure to know you had a convenient arrival experience and rested well on our bedding. However, we genuinely regret any disturbance caused by external noise. Furthermore, we have taken note of your concerns regarding the in-room dining service and the food packaging. We are always striving to improve our guest experience and will share your comments appropriately. We hope to accommodate you again.Regards,Drew HaydenGeneral Manager
Dear Guest, Thank you for taking the time to review your stay with us. We are pleased you found our location very convenient for your plans in Fort Worth and enjoyed dining at our restaurants. However, we hope you will accept our apologies for the hassle with regard to switching rooms. Additionally, the concern you outlined about the air unit has our full attention, and we appreciate the details so that we can promptly address this. We value your feedback as we constantly strive to improve our guest experience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Regards,Drew HaydenGeneral Manager