Dear Eclaia, Thank you for sharing your wonderful experience with us! We’re delighted to hear that you enjoyed the gym, sauna, spa, our cuisine, and the comfort of the villas. It’s also great to know that our team and the cart rides made your stay even more enjoyable. We truly appreciate your kind words and look forward to welcoming you back soon. Warmest regards,
Dear Dorcas, Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you had a great stay and are already looking forward to your next visit — it’s the little things that delight. We appreciate your kind mention of Mike and Beatrice. They will be encouraged to know they made your stay memorable. Thank you also for the wonderful suggestion on extending the walking trail deeper into the bushes; we will share this with our recreation team for consideration. We sincerely apologize for the areas that fell short during your stay. The condition of the floor in room 205 is unacceptable, and we appreciate you bringing it to our attention. We have already escalated this to our maintenance team for urgent action. Regarding the cookies and fruit basket, we understand how much our returning guests value these thoughtful touches. We’re truly sorry this was missed during your stay — it certainly isn’t the standard we uphold. Your feedback about the fruit selection at breakfast is also well-noted. We aim to offer variety and freshness, and we will review this with our culinary team to ensure that options such as grapes, strawberries, and apples are consistently available. Thank you once again for your honesty and loyalty. We look forward to welcoming you back and ensuring your next stay is nothing short of delightful. Warmest regards,
Dear Khadharmy, Thank you for choosing Enashipai Resort & Spa for your family weekend getaway! We’re delighted to hear that you enjoyed the villa experience, the children’s games, the Lake Naivasha boat ride, and the Crescent Island tour. It’s also wonderful to know you had time to relax at Siyara Spa and enjoy the unique touch of a personal chef. Creating memorable family moments is what we love to do, and we’re so glad your stay with us was special. We look forward to welcoming you and your family back soon for even more delightful experiences. It’s the little things that delight. Warmest Regards,
Merci d’avoir pris le temps de partager votre ressenti. Nous sommes sincèrement désolés que votre expérience à Enashipai n’ait pas été à la hauteur de vos attentes. Vos remarques concernant le charme, l’éloignement des chambres, ainsi que l’état des salles de bain ont bien été notées et seront transmises à notre équipe de direction afin d’améliorer ces aspects. Notre objectif est d’offrir à chacun de nos h?tes une expérience chaleureuse, confortable et mémorable, et nous regrettons vivement que cela n’ait pas été le cas pour vous. Nous espérons néanmoins avoir l’opportunité de regagner votre confiance lors d’un prochain séjour. Avec nos salutations distinguées, Ashira – Directrice Générale
Dear Ramniwasa, Thank you for taking the time to share your feedback. We’re delighted to hear that you appreciated the beauty of our property and the warm service from our team—it’s always our joy to ensure our guests feel well cared for. We’ve noted your comments on the golf carts and water provision. To enhance guest convenience, we’ve recently invested in additional electric golf carts, and we’re continuously reviewing our amenities to meet the business needs and to ensure comfort throughout the stay. We are flexible where need be and will be happy to meet your personal needs in the next stay. At Enashipai, it’s the little things that delight, and your feedback helps us refine these details even more. We look forward to welcoming you back for an even better experience. Warmest Regards,
Dear Margaret, We’re so glad to hear your children enjoyed all the fun activities and that you found the villa, food, and service delightful. It’s the little things that delight — and we’re thrilled Enashipai felt like the perfect place for your family getaway. We can’t wait to welcome you back again and again for more memorable experiences! ? Warmest Regards,
Dear Violet, Thank you for choosing Enashipai and for your kind words! We’re so glad you enjoyed the beauty of our spaces, the flavorful dishes, and the helpfulness of our team. It’s the little things that delight — and we look forward to welcoming you back for another perfect getaway. ? Warmest Regards,
Dear Sohanes, Thank you so much for your wonderful review and recommendation. We are delighted to hear that you enjoyed our gardens, pool, spacious rooms, spa, and the variety at breakfast. Our team takes pride in creating memorable experiences, and it’s heartwarming to know that their smiles and attentiveness made a difference in your stay. At Enashipai, we believe it’s the little things that delight, and we’re glad those details contributed to your relaxation and discovery of Lake Naivasha’s beauty. We look forward to welcoming you back for another memorable stay. Warmest Regards,