Thank you for taking the time to share your great feedback. It was our pleasure to host you on your travels to Boston, and we look forward to welcoming you back again soon!
We truly appreciate your feedback and apologize that you had this experience with the bathroom doors in your guestroom. Our facilities team has been notified to ensure this concern is addressed and the proper adjustments are made to the doors. If our team can be of assistance with a return visit to Long Wharf, please do not hesitate to reach out.
We truly appreciate your business and thank you for your feedback.
Thank you for your feedback. It will be shared with the hotel's leadership team to ensure the concerns you experienced are addressed right away.
Thank you for choosing the Marriott Long Wharf on your recent travels to Boston. Our team is disappointed to hear that you did not fully enjoy your stay with us. Our valet parking fee and all applicable stay fees are disclosed on our website. We apologize if you were unaware of them prior to arrival. If we can be of service with a return visit to Long Wharf, please don't hesitate to contact a member of our team directly for assistance.
Thank you for taking a moment to post about your recent visit. Please accept my sincere apologies the maintenance issue encountered in the guest room. It is my hope that our guests can have a problem free stay, and I have provided your feedback to the Director of Engineering to ensure the issue was resolved and review our guest room preventative maintenance standards to prevent this from occurring in the future.I was disappointed to learn that you did not receive the expected value for the $35 destination fee. I greatly appreciate your feedback, as our senior leadership team continues to review the benefits associated with the destination fee. It is our desire to provide maximum value to our guests while remaining competitive with area hotels. Your comments will be most helpful as we navigate future updates to this program.I hope you choose to stay with us again when your travels bring you back to the area.
Thank you for choosing the Marriott Long Wharf on your recent travels to Boston. Our team was disappointed to hear that you did not fully enjoy your stay and appreciate your feedback. I am sorry that your suite was not ready upon your arrival and understand the inconvenience this may have caused you and your family. I have reviewed your booking and do see that the rate reduction our team offered was applied to your stay and that your applicable food and beverage credits were credited to your dining checks during your visit. These credits are automatically applied and any balance over the credit is reflected on your receipt. I know that our team missed their promise to provide a memorable experience for your visit, but I hope you will reconsider your decision to stay with us on a return to Boston. I am confident that given a second opportunity to meet your travel needs our team would rise to the occasion.