Dear Esteemed Guest,Thank you for taking the time to share your feedback. We are delighted to hear that everything within our team’s control met your expectations and that our staff was able to resolve the matter during your stay.Please accept our sincere apologies for the inconvenience caused by the cigarette smoke at the beginning of your visit. We truly appreciate your patience while we investigated and addressed the issue.We hope to have the pleasure of welcoming you back and providing you with a fully comfortable and seamless stay in the future.Warm regards,AdellaDeputy Hotel Manager
Dear Esteemed guest,Thank you so much for sharing such a wonderful review about the staff, rooms and location. We look forward to welcoming you again soon,Warm regards,AdellaDeputy Hotel Manager
Dear Esteemed Guest,Thank you for sharing your wonderful review. We are delighted to hear that both the service and cleanliness exceeded your expectations.Warm regards,AdellaDeputy Hotel Manager
Dear Esteemed Guest.Thank you for your feedback. We’re pleased to hear that you enjoyed our service, dining, and the thoughtful touches in your room. However, we regret that some aspects of your stay did not fully meet your expectations. We truly appreciate your comments regarding the room size, elevators, and other areas, and we will use this to further improve our guests’ experience.With renewed thanks and appreciationAdella MakdessiDeputy Hotel Manager
Dear Esteemed Guest,Thank you for sharing your feedback which I have shared with the team. I am so pleased the room and team were great.Please accept my sincere apologies regarding the bar service. This is something I will review carefully with the team to ensure improvements are made.We truly hope to have the pleasure of welcoming you back again in the near future.We hope to have the opportunity to welcome you back again soonKind regards,AdellaDeputy Hotel Manager
Dear Ms, Debra Posey,Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed our boutique hotel’s convenient location near the V&A and Natural History Museums, as well as the easy access to South Kensington tube station and shopping. It’s great to know you found your room comfortable and appreciated our customer service. We look forward to welcoming you back on your next visit!Kind regardsmAdellaDirector of Operations
Dear Valued guest,Thank you for taking the time to share your feedback regarding your recent stay with us. I’m delighted to hear you found your room to be excellent, quiet, and well cared for.I apologise that the atmosphere in our main restaurant did not meet your expectations and that the suggestion of the discretionary gratuity at checkout caused any discomfort. Please know that gratuities are always optional, and we regret any misunderstanding.Regarding your final checkout receipt and the credit card deposit, I sincerely apologize for the oversight. I will ensure that your receipt is sent to you promptly, and I am following up with our team to expedite the refund of your deposit. You can expect this to be credited back to your Visa shortly.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back and provide you with a more seamless experience in the future.Kind regards,AdellaDirector of Operations