Dear Guest Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our location, found the property well kept, and experienced helpful service from our team. We do appreciate your comments regarding the room size and the lack of an iron, Iron and ironing boards are available upon request and we’ll be sure to take this into consideration as we continue to improve our guest experience. We hope to have the opportunity to welcome you back again in the future.Best RegardsGeorge ReevesReservations Manager
Dear GuestThank you so much for your lovely review! We’re thrilled you enjoyed our great location and found your room comfortable. We completely understand wanting a higher floor and will be happy to accommodate that next time. It means a lot to us that you’d choose to stay with us again, and we can’t wait to welcome you back to St James soon!
Dear Guest,Thank you so much for your wonderful review. We are delighted to hear that you enjoyed our Mayfair location and that your accommodation and overall experience exceeded your expectations.It is especially rewarding to know that our team—particularly our Manager and Concierge made such a positive impression. Your kind words mean a great deal to us, and I will be sure to share them with the entire staff.We are truly honoured to be considered your new home away from home in London, and we look forward to welcoming you back on your next visit.Best regards,Reservations
Dear guest ,Thank you so much for taking the time to share your experience with us. We’re delighted to hear that your arrival was warmly welcomed by our doorman and that our reception team made your check-in smooth and pleasant. It’s also wonderful to know you enjoyed your dinner and received stellar service from Ismail — we’ll be sure to share your kind words with him.We truly appreciate your visit and hope to have the pleasure of welcoming you back again soon.Best regards,Reservations
Dear guest,We are pleased to hear that you found our hotel nice and appreciated the central location. However, we're truly sorry to learn that certain aspects of your stay did not meet expectations.Please accept our apologies for the issues you experienced with the bathroom drainage and the limited natural light due to the frosted window. We also regret any inconvenience caused by the nearby construction noise — while this is unfortunately beyond our control, we understand how disruptive it can be and appreciate your patience.Your comments regarding the value for money are taken seriously, and we will share your feedback with the relevant teams to see where we can improve.We hope to have the opportunity to welcome you back in the future and offer a more comfortable and seamless experience.Best regards,Althoff St James hotel and club
Dear guest,Thank you very much for staying with us and for sharing your feedback. I’m delighted to hear that you enjoyed our great location, the spaciousness, and quiet of your room—those are things we try hard to get right so our guests can relax.I’m sorry to learn that the bathroom facilities did not meet your expectations. We understand how frustrating it can be when fixtures are difficult to use or when the balance of hot and cold water isn’t well regulated. Your comments about the hand?shower and temperature controls are important, and I’ve shared them with our maintenance and refurbishment teams.We are already reviewing how we can improve the bathroom fittings and controls to ensure they work more intuitively and comfortably. It’s feedback like yours that helps us to spot issues and make meaningful upgrades.We very much hope you’ll give us another opportunity to welcome you back, so we can show you the improvements we’ve made and provide a more seamless experience.