Dear Tolawyan, Thank you for taking the time to leave a review about your experience and for choosing our property for your trip in London. Your feedback is always much appreciated as it helps us to improve our services and facilities. We are planning to renovate our property next year and we hope that we will be able to welcome you back in the future to offer you a better experience in revamped facilities. We hope to see you again soon for a new trip in the City.Kind regardsBeatrice, (Acting) Assistant Residence Manager
Greetings from Citadines South Kensington London, many thanks for choosing our property and for taking the time to leave this nice review. We are delighted to see that you enjoyed the location and our facilities. We hope that you made the most of your stay and you left with wonderful memories. We will be happy to see you again for a future visit in London where we will gladly welcome you back.Kind regardsBeatrice (Acting) Assistant Residence Manager
Dear Marco,Many thanks for your comment on your stay which is very much appreciated. We are delighted to read that you enjoyed your stay with us as well as our surrounding, services and staff. We thank you again for choosing our property and taking the time to share about your experience. We will be happy to see you in the future for an experience as good as the past one. Kind regardsBeatrice, (Acting) Assistant Residence Manager
Dear Lian2024,Thank you for taking the time to review your recent stay at Citadines South Kensington London, we appreciate your valued feedback.I was delighted to read that you thoroughly enjoyed your stay and particularly found the size of the room, service provided and location to your liking. It is always very pleasing to receive such positive feedback from our valued guests.I do hope we are able to welcome you back again to the hotel sometime in the future.Kind regardsIman Taoufik IvanovResidence Manager
Dear Vivian,We sincerely apologise for the disappointing experience you had during your recent stay at Citadines South Kensington London.Naturally your comments are deeply concerning to both myself and my team, who all share a passion for great customer service. Please be assured your experience is completely incongruous, as many reviews on this site demonstrate. However, one review such as this is one too many, I am extremely embarrassed that your time with us was marred by so many issues.Please rest assured that we take your feedback seriously, as it allows us to address areas of improvement and prevent similar occurrences in the future. We have taken immediate action to rectify the issues you highlighted, such as housekeeping and we appreciate you bringing them to our attention.Once again, we apologise for any inconvenience caused and assure you that we are committed to providing exceptional service to all our guests. We hope to have the opportunity to restore your faith in our hotel and welcome you back for a truly enjoyable stay.Kind regardsIman Taoufik IvanovResidence Manager
Dear Guest,We sincerely apologise for the disappointing experience you had during your recent stay at Citadines South Kensington London.Naturally your comments are deeply concerning to both myself and my team, who all share a passion for great customer service. Please be assured your experience is completely incongruous, as many reviews on this site demonstrate. However, one review such as this is one too many, I am extremely embarrassed that your time with us was marred by so many issues.Please rest assured that we take your feedback seriously, as it allows us to address areas of improvement and prevent similar occurrences in the future. We have taken immediate action to rectify the issues you highlighted, such as housekeeping and we appreciate you bringing them to our attention.Once again, we apologise for any inconvenience caused and assure you that we are committed to providing exceptional service to all our guests. We hope to have the opportunity to restore your faith in our hotel and welcome you back for a truly enjoyable stay.Kind regardsIman Taoufik IvanovResidence Manager
Dear Guest,How wonderful to read your feedback concerning your recent experience with us, at Citadines South Kensington London.The team and I are very pleased to hear that you had an excellent time at the hotel and that we exceeded your expectations with the guest service experience. It is very pleasing to know that the efforts of the staff have been appreciated and I will certainly pass on your lovely words to the team.I would like to thank you on behalf of the hotel staff for sharing your comments and recommend us. We look forward to welcoming you back at the hotel in the near future.Best RegardsIman Taoufik IvanovResidence Manager
Dear Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our great location and found the room to be clean and perfect for your needs. We're also pleased that you appreciated the kitchen area as a bonus.Your positive comments are greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Alona Ivanenko / Senior Receptionist
Dear Guest,Thank you for sharing your feedback with us! We're glad to hear that you appreciated our excellent location, just a few minutes' walk from the Underground station, and enjoyed the complimentary fruits and coffee machine in the reception area.We apologize for any inconvenience caused by the lack of daily housekeeping services and the extra charges for the laundry room. Your comments are valuable to us, and we'll consider them as we strive to improve our guest experience.We hope to have the opportunity to welcome you back in the future!Best regards,Alona Ivanenko / Senior Receptionist
Dear Guest,Thank you so much for your lovely review of your recent stay at Citadines South Kensington London. The team and I were delighted to learn that you had a gratifying experience with us. As we strive to provide the best guest experience possible, and it is great to read that the efforts of the staff have been appreciated. We look forward to welcoming you back at the hotel in the near future. With best wishes, Iman Taoufik IvanovResidence Manager