Thank you for sharing your experience with us. We’re glad to hear that you enjoyed our convenient location and the pleasant walk to nearby attractions, which is indeed a lovely way to take in the local British scenery.We appreciate your comments regarding the room size and our traditional English breakfast, and we hope it met your expectations. Thank you as well for highlighting the amenities note—your reminder about slippers and toothbrushes is helpful for future guests, and our front desk team is always happy to assist when these items are requested.We hope to have the pleasure of welcoming you again on a future visit to London.Kind Regards,Katie Walsh Guest Service Manager
Thank you very much for taking the time to share such a detailed review of your stay with us. We’re delighted to hear that you were overall satisfied and that you appreciated the quiet atmosphere, the in-room amenities, and the view of the Shard’s spire.We’re especially pleased that our reception team made you feel welcome and that we were able to accommodate your early arrival with an immediate check-in—those moments can really set the tone for a trip, and we’re glad it worked out well for you.Thank you also for your honest feedback regarding room size, cleanliness, and our location. Your comments are valuable to us and help us identify areas where we can continue to improve. While we may be slightly removed from some major attractions, we’re happy to know the nearby subway made getting around convenient.We truly appreciate your balanced and thoughtful review and hope to have the pleasure of welcoming you back again in the future.Kind Regards,Katie Walsh Guest Service Manager
Dear Guest,Thank you for taking the time to share your feedback. We’re pleased to hear that you found our location, cleanliness, and rooms to be good, and we’re sorry that several aspects of your stay fell short of expectations.Regarding the sofa bed, as you had an early check-in, the room had not yet been fully prepared for overnight occupancy. This is why the sofa bed had not been made up on arrival, and we apologise for the inconvenience this caused.Our swimming pool does require advance booking, as outlined on our website, due to limited availability. We are very sorry if you were given incorrect information by our central reservations team. We will be following this up internally, and you are of course welcome to do so as well, as we appreciate this being brought to our attention.Please also accept our sincere apologies for the housekeeping interruption at 8:30am. This should not have happened and we understand how frustrating it must have been, particularly after a tiring day and with a young child still asleep. We have addressed this with our housekeeping team to help ensure it does not happen again.Thank you again for your feedback, and we hope to have the opportunity to provide you with a much improved experience in the future.Kind Regards,Katie Walsh Guest Service Manager
Thank you for taking the time to share your feedback with us. We’re pleased to hear that you enjoyed our convenient location near Southwark Station and found the room size comfortable, as well as good value for money overall.That said, we’re genuinely sorry to learn about your experience with our reception team. This is certainly not the level of warmth and hospitality we aim to provide, and your comments have been shared with our management team so we can address this through further training and support.We also appreciate your honest feedback regarding breakfast. While we’re glad it was satisfactory, we understand your expectation for more variety, especially over a multi-night stay. Your comments are very helpful and will be considered as we review our breakfast offerings.Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and seamless experience.Kind Regards,Katie Walsh Guest Service Manager