Thank you for your feedback. We’re glad to hear you enjoyed the studio apartment, especially the natural sunlight and the convenient location near the subway. We appreciate you sharing your experience and hope to welcome you again in the future.
Thank you so much for your review! We're glad to hear that you found the room well-equipped and convenient for cooking — we try to provide everything guests might need for a comfortable stay. It's also great to know the proximity to the subway made getting around easy for you.We’re sorry to hear about the slight odour in the room. We’ll look into this right away to make sure it’s resolved for future guests.Thank you again for staying with us, and we hope to welcome you back soon!
Thank you for your kind feedback. We’re glad you enjoyed our comfortable beds, convenient location, and overall facilities. We appreciate your note about the elevator speed and will review this with our maintenance team.
Hey, Thank you for taking the time to share your experience with us. I’m glad to hear you enjoyed the spacious room and convenient location, but I’m very sorry to learn that other aspects of your stay fell short of expectations.We take all guest feedback seriously, and I will personally review this incident with our team to ensure better communication, professionalism, and consistency in our service moving forward.We truly appreciate you bringing this to our attention, as it helps us improve. I hope you’ll consider giving us another opportunity to provide you with a more comfortable and pleasant stay in the future.Warm regards,Leman locke reception
Thank you for taking the time to share your experience. While we’re pleased to hear that you found the room spacious and appreciated our convenient location and surrounding amenities, we are truly sorry to learn about the issues you encountered with both the washing machine and the service you received.The situation you described is not reflective of the standards we aim to provide. A maintenance issue such as a leaking washing machine should have been addressed promptly, and we regret that this did not happen. Additionally, the interactions you experienced at the front desk are concerning — our team is expected to handle all guest concerns with attentiveness and care, and we will be reviewing this incident internally to ensure our service improves.Your feedback is extremely valuable, and we appreciate you bringing these matters to our attention. We hope we will have the opportunity to welcome you back and provide you with a much better experience.
Hi ThereThank you so much for your lovely review! We’re delighted to hear that you found our hotel conveniently located and easy to access, and that the check-in process and spacious apartment met your expectations.It’s always a pleasure to hear when guests would recommend us—we truly appreciate your kind words and hope to welcome you back again soon!
Hey there, thank you for your detailed feedback. We're sorry to hear that your recent experience did not meet expectations, especially given your long-term stays with us. Your concerns regarding housekeeping schedules, inconsistent amenity supply, and staff communication have been noted and will be addressed with the relevant teams. We appreciate you taking the time to raise these issues. While your trust in our service has been affected, your feedback is valuable and will contribute directly to improving our standards.All the best,Leman team
Thank you for your detailed and helpful feedback! We're so glad you enjoyed the convenient location near Aldgate East. And thank you for the useful tip about the lack of elevators at nearby stations — that's definitely valuable information for future guests, especially those traveling with luggage. We hope to welcome you back on your next visit to London! ??
Thank you for sharing your feedback and for the lovely pictures! We're glad you found our location convenient and appreciated our front desk team's service. We also appreciate your input on the stove and will look into ways to improve. We hope to welcome you back for an even better stay! Nadia & The Locke Team