Dear Guest, thank you for your kind review. We are delighted to hear that you appreciated the historic character of the hotel, the friendliness of our staff, and our excellent location. We hope to welcome you back again in the future. Kind Regards,
Dear Guest,Thank you very much for sharing your feedback and for choosing to stay with us again. We are delighted to know that you appreciate our unique location, design, and the service provided at breakfast and by our room service team. However, we are truly sorry to hear that your experience at reception did not make you feel welcomed. This is not the level of hospitality we aim to provide, and we will address this with our team to ensure every guest feels valued from the moment they arrive.We would also like to sincerely apologise for not recognising your birthday during your stay. This should not have been overlooked, and we regret that we missed the opportunity to make your visit more special, especially knowing how meaningful such gestures are.Regarding the issues in your room, we are very sorry for the inconvenience caused by the bathroom smell. Please rest assured that our maintenance team has been informed so that this can be resolved promptly. As for the air-conditioning, unfortunately regional regulations do not allow us to operate the system during this time of year, and we understand how this may have affected your comfort. We truly appreciate your loyalty and your honesty. Your comments help us improve, and we hope to have the chance to welcome you back and provide a much better experience on your next visit to Verona.Kind Regards,
Dear Paolo, thank you for your kind review! We are delighted to hear that our location and staff made your stay special. We look forward to welcoming you back for another stay. Kind regards,
Dear Kimberly, Thank you so much for your kind words! We're thrilled to hear you enjoyed our central location, clean and comfortable accommodations, and especially the rooftop bar. Our team is dedicated to ensuring that every guest has a seamless and enjoyable visit, and your kind words are a testament to their hard work and dedication. Thank you for choosing us, and we can’t wait to welcome you back again. Kind Regards,
Dear James, we are truly grateful for your fantastic review! At our property, we take great pride in creating a welcoming and comfortable environment where every guest feels special and valued. Knowing that you had such a positive experience encourages us to continue striving for excellence. We hope to have the pleasure of welcoming you back in the near future for another outstanding stay. Kind Regards,
Dear James, thank you for taking the time to leave such a positive review. We are delighted to hear that you enjoyed your stay and dinner on the panoramic terrace. Thank you for choosing us, and we hope to see you again on your next trip. Kind Regards,
Dear Xavier, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed the rooftop aperitif and dinner, as well as the professionalism of our team and the great location. We hope to welcome you back for another memorable stay soon! Kind Regards,