Dear Guest,Thank you for sharing your recent experience with us. We are sorry to learn that your stay fell short of expectations, and we appreciate your acknowledgement of our team’s hospitality and the breakfast buffet.We understand how important a well-kept room and thoughtful amenities are to a comfortable visit. The condition of our facilities has not been where we want it to be, and we are in the process of enhancing them over the coming months to better reflect our standards.Your feedback is invaluable in guiding our commitment to providing a welcoming, well-maintained environment. We hope to have the opportunity to offer you a more seamless and enjoyable stay in the future.JUAN CARLOSVALENCIA BERTINNH Royal Cali
Dear Guest,Thank you for sharing such encouraging feedback. We are delighted to know you found our hotel a great value and appreciated the assistance from our team.It is wonderful to hear you enjoyed the food and had a relaxing time at the poolside jacuzzi. We are also pleased that our parking met your expectations for convenience and safety.Your kind words reflect our commitment to warm hospitality and comfortable stays. We look forward to welcoming you again soon.JUAN CARLOSVALENCIA BERTINNH Royal Cali
Estimado huésped,Gracias por compartir su experiencia. Lamentamos sinceramente que el estado de las instalaciones no haya estado a la altura y que la habitación no reflejara el nivel que nuestra marca busca ofrecer.Sentimos que la limpieza no cumpliera con sus expectativas ni con los estándares de calidad que nos caracterizan. Nuestro propósito es que cada espacio transmita confort y cuidado en cada detalle.Actualmente estamos trabajando en mejoras que se irán concretando en los próximos meses para elevar la experiencia en nuestras habitaciones y áreas comunes. Valoramos sus comentarios, que nos ayudan a mantener el enfoque en la excelencia que deseamos brindar.Esperamos tener la oportunidad de recibirle nuevamente y ofrecerle una estancia acorde con nuestros estándares.JUAN CARLOSVALENCIA BERTINNH Royal Cali
