Thank you for your kind words about our staff and their service. It is wonderful to hear that your dog was well taken care of during your stay. I appreciate your feedback regarding the room temperature and will ensure it is noted for future improvements.Kind RegardsDawn - Hotel Manager
Thank you for your kind words regarding our staff. I appreciate your feedback about the comfort of the bed and the breakfast options. Your comments will be taken into consideration as we continuously strive to enhance our guests' experiences. We look forward to welcoming you back in the future.Kind RegardsDawn - Hotel Manager
Thank you for your continued loyalty and for staying with us so regularly — we truly appreciate it. We’re glad to hear you enjoy our cookies; they’re definitely a guest favourite, and we’re sorry they were missed on your most recent stay.We understand your frustration regarding the variations in charges and the additional card hold. Rates, parking arrangements, and pre-authorisations can vary depending on booking channel, availability, and promotions, but we appreciate that this can be confusing. Your feedback has been noted, and we’ll review how we communicate this more clearly to our returning guests.Thank you again for your ongoing support. We look forward to welcoming you back soon — and we’ll make sure those cookies are waiting for you next time!
Thank you for taking the time to share your feedback. We’re sorry to hear that the room felt cold during your stay, despite the heating being on. We also appreciate your honest thoughts on the industrial design—it’s a style that does appeal to some guests, but we understand it may not be to everyone’s taste. Your comments are valuable to us and will be taken into consideration as we continue to improve the guest experience.
Thank you for taking the time to share your feedback. We’re glad to hear that you found your room comfortable and enjoyed the breakfast.We’re sorry that the light above the mirror wasn’t working and that the breakfast charges weren’t clearly communicated at the time — we agree that clearer communication would have made your experience smoother. Your comments have been shared with our team so we can improve both maintenance checks and how we inform guests about charges.We appreciate your feedback and hope to welcome you back for an even better stay in the future
Thank you for sharing your feedback. We’re pleased to hear that you found our team friendly and your room clean and comfortable. We’re sorry to learn that the car park fee came as an unwelcome surprise as our fees are listed on all of our booking channels and confirmations once booked
Thank you so much for your lovely feedback! We’re delighted to hear that our convenient location and warm hospitality made your stay enjoyable. It’s wonderful to know you felt welcome throughout your visit. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon!